To create a knowledge base from an existing FAQ document, what should you do?

Creating a knowledge base from an existing FAQ document involves a process that allows you to efficiently utilize existing content without needing to recreate it from scratch. The most effective method in this case is to create a new knowledge base and import the existing FAQ document directly.

When you choose to import the FAQ document, you leverage the structured information already contained within it, allowing the system to automatically recognize and parse the questions and answers. This automated process saves time and reduces the likelihood of errors or inconsistencies that may arise from manual data entry. The import functionality typically facilitates the organization and indexing of the content, making it more accessible and usable within the knowledge base.

In contrast, manually entering questions and answers into a new knowledge base would be labor-intensive and prone to human error. Relying solely on professional chit-chat sources restricts the foundation of your knowledge base and does not create an informative resource like an FAQ would. Utilizing web scraping techniques may not be suitable for official content that is meant to be accurately represented in a knowledge base, as it could lead to unverified or outdated information.